A DAY IN THE LIFE OF

Ms. Murooj

Six Sigma and ISO Lead Auditor certified QMS professional

We take a look behind the scenes at the varying roles within the S&T team. This issue we talk to Ms. Murooj, Six Sigma and ISO Lead Auditor certified professional at S&T, based in Muscat, Oman. 

Murooj, a Business Graduate passionate about sustainability, recently proved her mettle by achieving the Six Sigma Green Belt and the ISO 9001:2015 Lead Auditor certification. She has been associated with S&T since 2015.

In the beginning of 2019 she was given the opportunity of assisting MR (Management Representative) and the position demanded fair knowledge of Quality Management System. To be adept at Quality, Murooj took a proactive step to appear for Six Sigma certification which she has successfully achieved.  Murooj’s approach to effective implementation of Quality is to optimise and combine quality initiatives in a creative and pragmatic way. She places strong emphasis on the need for less experienced colleagues to learn and develop Quality through projects.

Murooj shares her thoughts on Quality Management System, importance of Six Sigma and success as an Omani working woman.

Why do you believe in Quality and what inspired you to pursue this profession?

I believe strongly in Quality, as it is the most important aspect of work. It is also a key resource in the competition for customer relationships and strive to deliver a superior experience.  When I was assigned as an Assistant MR I started to analyse what are the key factors needed to reach the goal towards Quality for which Six Sigma was my stepping stone. As a person when I take an assignment I give my optimum effort and thrive to reach the core of it.

This position of mine demands more knowledge on Quality and how it can be implemented in our organisation. I strongly believe – higher the quality, better the value of an organisation.

Tell us about your Six Sigma Greenbelt & ISO Lead Auditor certifications. What do you plan to do next?

Six Sigma is the only robust methodology available in the market today which is a documented methodology for problem solving. I decided to take this certification, because if we use it in the right manner, Six Sigma improvements are bullet-proof and they give high yielding returns. I want to be an active contributor to Quality in the company and Six Sigma is a defined and disciplined business methodology to increase customer satisfaction and profitability by streamlining operations, improving quality and eliminating defects in every organization wide.

I have cleared one of the toughest certifications in Quality Management System (QMS) which is the mother of all management systems as “Lead Auditor” by IRCA (International Register of Certificated Auditors). I am proud to be one of the first female Omani’s in S&T to achieve this feat.

With the Six Sigma Greenbelt and Lead Auditor certification and training, I am now equipped on tools and methods that are essential to participate in DMIAC (Define, Measure, Analyse, Improve and Control) for improving projects. By implementing DMIAC, I want to identify the problems and implement solutions to eradicate them.

My future plan is to pursue other relevant certifications, attend seminars, implement and educate my colleagues on the importance of Quality in our company.

What unique challenges do you face in your day-to-day operations related to quality management in construction?

As an organisation we need to have a broader prespective  on Quality. We have to agree to invest in process improvements on a continuous basis to be able to make long-term impact. This will enable us to address day-to-day-operational challenges and achieve the following QMS milestones:

# Customer satisfaction which is the key management principle
# Mitigate Risk
# Mitigate Reworks and Rejection
# Organizational awareness on QMS Procedures
# Loyal Clients

Internal reforms within the organisation alone will not yield the desired results with regard to the construction quality. Top management needs to  address the strategic issues stemming from other fronts – economic, market changes, competition, etc. To match the requirements of prevailing competitive environment, it is crucial to enhance the capabilities of our human and non-human resources.

What message do you have for aspiring young women who want to pursue a Greenbelt Six Sigma certification?

I am a mother of two kids, my message to fellow Omani women is that you should be ambitious and should have your personal goals. Ambition can manifest in various ways, but it is imperative that you don’t settle for anything less than the best. Ensure you realize your full potential in order to reach your life goals. Embrace these upgrades in your life, and you’ll soon notice vast improvements. Understand yourself; you must first open your eyes to the lives of others. “There are no limits to what you can accomplish, except the limits you place on your own thinking” Brian Tracy

Murooj is thankful to the guidance and encouragement given by Mr. Harish Nair, Head of Quality of S&T General Contracting division in Muscat. “Harish has been very encouraging mentor instilling confidence and advising me on learning the various nuances on QMS. It has made me thorough in the subject and given me clarity to successfully crack the exam.” said Murooj.

Murooj advises all aspirants to seek a mentor who can give you the right direction, and boost your morale to take up challenges and be successful.

For the young aspirants interested to pursue Six Sigma Green Belt, make sure your domain revolves around Quality. It is a very engaging and satisfying professional, especially when you see the results of continuous improvements in your work environment. It is the most robust methodology in the market as on date, and my advice would be definitely go for it as it defines a different dimension of Quality.